scaramouche@meatnog.com
	410.493.9014

Keywords	Axent, Checkpoint, Firewalls, Firewall-1, Network Security, NT, Nokia, Raptor, Raptor Mobile, SecuRemote, Solaris, VPN
Operating Systems	Microsoft: WinNT, Win95, Win98, Win2000, WinXP Unix: Solaris / SunOS, Linux
Programming Languages	C++, Visual Basic
Certifications	CCSA & CCSE (Checkpoint) NetGuard & NetMaster (Raptor)
Networking / Internet	TCP/IP, Routing (Cisco), HTML & CSS
Work Experience	Allegiance Telecommunications - Network Operations Engineer (2002 - June, 2003) Allegiance Telecommunications acquired Intermedia Communications After dissolution of network security department, took over level I engineer duties in the Network Operations Center (NOC). As network engineer, was responsible for ticketing and troubleshooting issues across a tier I nationwide (and international, via satellite) network. Issues ranged from routing concerns over Cisco and Juniper hardware to fiber failures on lines up to and including OC48s. Coordinated diagnosis and repair between tier II engineers, dispatch technicians and customers. Auxiliary duties included composing "post-mortem" reports detailing significant or persistent issues, ticket analysis to establish trends in failures and work flow, and assisting other engineers and managers with general troubleshooting and modelling.
	Intermedia Communications - Shift Manager/Customer Liaison (2000 - 2002) After dissolution of turnkey support department, took over customer management and shift lead duties in the Security Management Center (SMC). As customer liaison, worked with high visibility and impact clients to ensure consistent customer satisfaction, seamless operations and transparent security management. As shift manager, acted as a senior point of escalation for technical issues regarding remote management of over 100 Nokia security appliances running Checkpoint firewall software.
	Intermedia Communications - Shift Manager (1998 - 2000) Served as the highest point of technical escalation in the turnkey support department of Security Products Operations and Engineerings (SPO&E). As shift lead, was also responsible for acting as a liaison between techs/engineers and upper management with regard to training, benefits, reviews and other issues. Conducted employee reviews, interviews, and explored training and education options for the techs. Projects included: Creation of the first SPO&E training document Migration of the ICI Shared Firewall product Conducting a training rotation with the Managed Security sister group Building a remote access solution for a DARPA bid Participating in and building a collaborative training program with the sales department Working with management to create a new model for the customer support organization
	Computer Tech - Instructor (1996 - 1997) As an instructor at a two year associate degree program, was responsible for conductiong classes in: Introduction to Programming, Introduction to C++, Advanced C++, DOS/Windows, Business Communications and Human Relations. Prepared lesson plans, syllabi, tests, quizzes, labs and homework assignments. Provided additional help and consulting for students during office hours. Was a vital contributor to updating the programming curriculum.
Education	Carnegie Mellon University (1995 - 1998) Coursework included: Programming Concepts in C, Argument and Rhetoric, History of Communication - Orality vs. Literacy, Nature of Language, Calculus I, and others.
	Case Western Reserve University (1990 - 1993) Coursework included: Microbiology, Evolutionary Anthropology, Organismal Biology, Intro and Organic Chemistry, Honors Physics, Shakespeare - Comedies, Shakespeare - Tragedies and Histories, American Poets and others.
References	Available upon request